Privacy Policy
Last Updated: December 30, 2025
At Lavatec Laundry Technology Inc., we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or opt in to our messaging services.
By using our services or accessing our website, you consent to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us directly, such as:
Contact Information: Name, phone number, email address, and mailing address
Service Information: Equipment inquiries, service requests, and support communications
Billing Information: Payment information for processing transactions (when applicable)
Other Information: Any additional information you choose to provide us
Communication Preferences: SMS opt-in or messaging preferences
We may also collect non-personal information automatically through cookies, IP addresses, browser types, and other analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide laundry equipment sales, service, and support
- Respond to inquiries and service requests
- Improve our website and customer service
- Send service-related updates, estimates, appointment confirmations, and promotions
- Process payments (when applicable)
- Comply with legal obligations and prevent fraud
- Communicate via SMS or email (if you opt in)
SMS Messaging Terms & Mobile Compliance
Lavatec Laundry Technology Inc. may collect verbal or written opt-ins from customers. Customers may opt in to receive SMS notifications (such as appointment reminders, dispatch updates, service notifications, estimates, job completion surveys, or special promotions) through our website contact form, in person, or during a phone call initiated by the customer.
Upon first registration, customers will be asked for their phone number and informed about receiving text messages. Customers will also be notified of:
- Possible message and data rates
- Variable message frequency
- Instructions to text HELP for assistance or STOP to unsubscribe
Customers will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
By providing your mobile phone number and opting in to receive text messages from Lavatec Laundry Technology Inc., you agree to the following:
Message Frequency: Message frequency may vary.
Types of Messages: You may receive recurring messages related to appointments, estimates, service reminders, promotions, or general inquiries.
Opt-Out: You may cancel SMS messages at any time by texting STOP to our number. After sending STOP, you will no longer receive messages unless you opt in again.
Help: For assistance, reply HELP to any message or contact us using the information below.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
We do not sell or share your mobile information with third parties for marketing purposes without your consent.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and support marketing campaigns.
You can set your browser to refuse cookies or alert you when cookies are being sent.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only with trusted partners and service providers as necessary to provide services, process transactions, or comply with legal obligations.
Data Security
We implement reasonable security measures to protect your personal data. Secure Sockets Layer (SSL) encryption technology is used to protect sensitive information transmitted online.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Use of the website is at your own risk.
Third-Party Links
Our website may contain links to external websites that are not operated by Lavatec Laundry Technology Inc. We are not responsible for the privacy practices or content of those third-party websites.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Your Rights and Choices
You may:
- Request to review, update, or delete your personal information
- Opt out of marketing emails or SMS communications
- Disable cookies through your browser settings
To make any such requests, please contact us using the information below.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Lavatec Laundry Technology Inc.
49 Lancaster Drive
Beacon Falls, CT 06403
United States